Frequently Asked Questions
Do you offer discounts if I order more than one thing?
We offer price breaks if you order more than 1 bag. The unit price drops significantly when ordering multiple units, so be sure to check the pricing table on the product page. Please note that price breaks only apply to the same product/design.
Can you do bulk orders?
Yes! For orders over 200 please also visit our parent company BIDBI, which specialises in screen printing and large orders.
Can I track my order?
To track your order visit the order tracking page and fill in your order ID and the email address you used during checkout. Here you will be able to see the status of your order, and if dispatched using a courier, you will be able to track the location of your order. Please note customers using the Free UK Shipping option do not have these tracking options.
Can I cancel my order?
If you need to cancel an order please get in touch as soon as you can, either via the contact form, live chat or by emailing email@example.com directly. Once an order has been printed we are unable to cancel so please let us know within 3 hours of placing your order.
Do your products have washing/care instructions?
As our bags are untreated 100% natural cotton we do not recommend washing them. If you need to clean your bag, it is best to hand wash it in cool water or sponge down the affected area.
Can I change my order?
All orders are processed and printed almost immediately in order to meet our quick delivery time schedules. If you would like to make changes to an order please let us know as quickly as possible (preferably within 3 hours) as after this time we cannot guarantee changes can be made. We are unable to change orders for next-day delivery.
Can I get help with my design?
If you need any help with your design or using the design tool please get in touch using our live chat and a member of the Doodle-bag team will be on hand straightaway to help.
How do I put a photo on my design?
Our design tool allows you to upload images from your device, or insert them from your Instagram or Facebook account. Just click Start Designing, choose your product, and then click Add Image.
Can I lock certain elements from being selectable?
Yes, just hit the "Manage Layers" tool, and click on the padlock on the item you would like to lock. Within this panel, you can also re-order layers, if you would like certain elements to appear above others.
Do you have images I can use on my design?
Our design tool contains thousands of ready-to-go images. You can use as many as you like on your design. Some can even be re-coloured to your liking. Once in the design tool just select "Choose From Designs" and have a browse through our library of beautiful illustrations and shapes.
Can I add my own text and change the font?
Absolutely, just hit "add text" and then type your message. You will then be able to change the font, re-size and re-colour. There are also options for pattern fills. Be sure to play around with the tool to get a sense of its full potential.
If you don't see a font you like, get in touch and we can add new fonts from the Google Font Library.
Can I have a digital copy of my design afterwards?
It depends on the particular elements used in the design. Images stored in the design tool have different licensing rights. All the images used are allowed to be merchandised (printed on bags), however, some do not allow digital distribution. If you would like to see if you can have a copy of your design, just get in touch and we can inspect your design for you.
Can I upload my own image/design?
Yes, you can upload any image from your smartphone, computer or tablet to our product designer. You can also log in directly to your Facebook or Instagram account and import pictures. You can add as many images as you like, and adjust their placement on the product. We accept jpg, png, pdf, and svg formats. Please note any white within the design or white background will not be printed on the final product.
Delivery & Returns
How can I pay for my order?
You can pay for your order using Paypal or credit/debit cards. All information is encrypted using SSL.
What are your delivery costs?
Please visit the delivery times and shipping costs page for more details.
We offer free shipping to UK addresses.
What if I don’t like my product once I’ve received it?"
We cannot accept returns of personalised and custom designed products unless the item itself is inherently faulty. Unprinted/plain products can be returned within 30 days. Please get in touch or read our terms and conditions for more information.
Do you ship internationally?
Yes, we ship internationally to all territories. Please see above questions for delivery times and costs.
Please provide a phone number when placing your order if you require international shipping. We are unable to ship items without a valid phone number from the receiver's country.
What is Express Delivery?
We offer an Express service on both unprinted and printed bags. It is only valid on orders placed Monday to Thursday and excludes bank holidays. For Express delivery to be honoured you must place your order before 11am GMT. Orders placed after this time cannot be guaranteed to arrive within 1-2 days. If you purchase Express delivery on a Friday, your item will be delivered on Monday or Tuesday. We do not offer Saturday delivery.
Can I make a repeat order?
Visit the My Orders page, where you will see a list of all your previous orders with us. Then select the order you would like to repeat, and click "View Customised Product". Your previous design will then load, where you can either edit it, or check out again if you would like to keep it the same.
What is your returns policy?
Due to the personalised nature of our products we assess each return on a case-by-case basis. If you wish to return your product please get in touch via live chat, the contact form or by emailing us directly on firstname.lastname@example.org
If items are not delivered or delivered late due to courier issues, we do not issue refunds. If sufficient time has passed and the item has still not been delivered, in certain circumstances, we will reprint and resend the item.
How long will it take for my product to arrive?
We aim to have your order dispatched within 1-3 days from when your order is placed.
If you are in the UK and using our Free Delivery option, it will be sent with Royal Mail, which takes 1-3 working days.
If you are using our Express Delivery service your order must be placed by 11am for delivery within 1-2 working days.
Delivery to Europe is typically within a week.
Delivery to the Rest of the World can take up to 2 weeks.
Remote areas of the world may be subject to delays.
If you need international shipping please provide a phone number. Delivery cannot be made without a valid phone number from the receivers country
Still Need Help?
No problem, use the contact form below and one of the Doodle Bag team will get back to you as soon as we can.