Frequently Asked Questions
We offer price breaks if you order more than 1 bag. The unit price drops significantly when ordering multiple units, so be sure to check the pricing table on the product page. Please note that price breaks only apply to the same product/design.
To track your order visit the order tracking page and fill in your order ID and email address you used during checkout. Here you will be able to see the status of your order, and if dispatched using a courier, you will be able to track the location of your order. Please note customers using the Free UK Shipping option do not have these tracking options.
As our bags are untreated 100% natural cotton we do not recommend washing them. If you need to clean your bag, it is best to hand wash in cool water or sponge down the affected area.
All orders are processed and printed almost immediately in order to meet are quick delivery time schedules. If you would like to make changes to an order please let us know as quickly as possible (preferably within 3 hours) as after this time we cannot guarantee changes can be made. We are unable to change orders for next day delivery.
If you need any help with your design or using the design tool please get in touch using our live chat and a member of the Doodle-bag team will be on hand straightaway to help.
Yes, just hit the “Manage Layers” tool, and click on the padlock on the item you would like to lock. Within this panel you can also re-order layers, if you would like certain elements to appear above others.
Our design tool contains thousands of ready to go images. You can use as many as you like on your design. Some can even be re-coloured to your liking. Once in the design tool just select “Choose From Designs” and have a browse through our library of beautiful illustrations and shapes.
Absolutely, just hit “add text” and then type your message. You will then be able to change the font, re-size and re-colour. There’s also options for pattern fills. Be sure to play around with the tool to get a sense of it’s full potential.
If you don’t see a font you like, get in touch and we can add new fonts from the Google Font Library.
It depends on the particular elements used in the design. Images stored in the design tool have different licensing rights. All the images used are allowed to be merchandised (printed on bags), however some do not allow digital distribution. If you would like to see if you can have a copy of your design, just get in touch and we can inspect your design for you.
Delivery & Returns
You can pay for your order using Paypal or credit/debit cards. All information is encrypted using SSL.
We offer free shipping to UK addresses.
We offer next day delivery , please select this at checkout and the cost will be calculated based on the weight of your items.
We cannot accept returns of personalised and custom designed products unless the item itself is inherently faulty. Un-printed products can be returned within 30 days. Please get in touch for more information.
Yes, we ship internationally to all territories. Please see above questions for delivery times and costs.
Please provide a phone number when placing your order if you require international shipping. We are unable to ship items without a valid phone number from the receivers country.
We offer a next day service on both unprinted and printed bags. It is only valid on orders placed Monday to Thursday and excludes bank holidays. For next day delivery to be honoured you must place your order before 12noon GMT. Orders placed after this time cannot be guaranteed to arrive on a next day service. If you purchase next day delivery on a Friday, your item will be delivered on Monday. We do not offer Saturday delivery.
Visit the My Orders page, where you will see a list of all your previous orders with us. Then select the order you would like to repeat, and click “View Customised Product”. Your previous design will then load, where you can either edit it, or check out again if you would like to keep it the same.
Due to the personalised nature of our products we assess each return on a case by case basis. If you wish to return your product please get in touch via live chat, the contact form or by emailing us directly on email@example.com
If items are not delivered or delivered late due to courier issues, we do not issue refunds. If sufficient time has passed and the item has still not been delivered, in certain circumstances, we will reprint and resend the item.
We aim to have your order dispatched within 1-3 days from when your order is placed. The delivery time varies depending on your location and the carrier you choose.
If you are in the UK and using our Free Delivery option, it will be sent second class post with Royal Mail, which takes 1-3 working days.
If you are using our Next Day Delivery service your order must be placed by 12 noon for guaranteed next day delivery.
Delivery to Europe is typically within a week.
Delivery to the Rest of the World can take up to 2 weeks.
Remote areas of the world may be subject to delays.
If you need international shipping please provide a phone number. Delivery cannot be made without a valid phone number from the receivers country
Still Need Help?
No problem, use the contact form below and one of the Doodle Bag team will get back to you as soon as we can.